CM Punjab Rental E-Bike Service Scheme (For Lahore Region)

Every day, thousands of Lahore commuters waste precious hours stuck in traffic or walking long distances from bus stops to their final destinations. The CM Punjab Rental E-Bike Scheme directly solves this last-mile connectivity crisis by introducing Pakistan’s first app-based public electric bike sharing system, approved under Chief Minister Maryam Nawaz Sharif’s Green Mobility Programme. This comprehensive guide walks you through everything from eligibility and registration to docking station locations, payment methods, safety protocols, and environmental impact — ensuring you are fully prepared to ride when the service launches.

What you will learn in this guide:

• Who can legally rent and operate these e-bikes
• How to download, register, and unlock a bike in under 60 seconds
• Expected rental fares, security deposits, and digital payment integration
• Locations of all 300 docking stations near transit hubs
• What happens if the battery dies, the bike gets stolen, or the app malfunctions
• How this scheme differs from the student e-bike ownership program

Key Takeaways

• Massive Fleet Rollout: The initial phase deploys 10,000 electric bikes across Lahore, with 300 smart docking stations. Expansion plans include 50,000 bikes and 1,500 stations over 18 months.
• Strict Eligibility Rules: Users must be at least 18 years old, possess a valid Pakistani CNIC, hold a motorcycle license or learner’s permit, and have a smartphone with GPS and a linked digital wallet.
• Cash-Only? No: The system is completely cashless. Rides are paid via JazzCash, Easypaisa, or bank cards. A small security deposit may be pre-authorized before the first unlock.
• Station-to-Station Only: Unlike free-floating scooters, these e-bikes must be picked up and dropped off at official docking stations. Parking elsewhere incurs penalties and continuous rental charges.
• Environmental Impact: The Green Mobility Programme aims to cut thousands of tonnes of CO₂ emissions annually, directly tackling Lahore’s notorious smog and air pollution crisis.

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CM Punjab Rental E-Bike Service Scheme (For Lahore Region)

Understanding the CM Punjab Rental E-Bike Scheme

The CM Punjab Rental E-Bike Scheme is a government-operated, smartphone-controlled public bike sharing system that allows registered users to rent electric motorcycles by the minute or kilometer. Unlike traditional rental services requiring paperwork and deposits, this system operates entirely through a mobile application with real-time bike availability, GPS tracking, and automated billing.

What makes this scheme different from regular bike rentals?

Conventional bike rentals involve physical keys, paper contracts, and fixed return locations with limited hours. The CM Punjab scheme removes all these friction points. Every e-bike has a digital lock that only unlocks via QR code scanning through the official app. Users never interact with staff, never sign documents, and never handle cash.

Key differentiators at a glance:

• Zero paperwork: All verification happens digitally through CNIC and license scans
• Self-service: Find, unlock, ride, and return without any human intervention
• Real-time availability: The app shows exactly how many bikes are at each station
• Automated billing: Charges calculate based on trip duration or distance
• Integrated transit: Docking stations placed specifically near Metro Bus and Orange Line stops

Which government body oversees this green mobility initiative?

Multiple Punjab government departments collaborate to run this scheme. The Housing Department provides land for docking stations. LePark (Lahore Parking Company) manages daily operations and bike maintenance. The Transport Department ensures regulatory compliance and traffic integration. The Punjab Safe Cities Authority monitors the entire fleet through GPS and security cameras.

This multi-agency approach ensures redundancy. If one department faces a technical issue, others maintain essential operations. The Chief Minister’s office provides high-level oversight and policy direction.

How does last-mile connectivity work with this service?

Last-mile connectivity refers to the gap between a public transit stop (like a Metro Bus station) and a person’s final destination (home, office, or college). This gap is often 1 to 3 kilometers — too far to walk comfortably, too short to justify a full ride-hailing trip. The rental e-bikes perfectly fill this niche.

A typical last-mile journey example:

• A commuter takes the Metro Bus from Thokar Niaz Baig to Ghazi Road stop
• They exit the bus and walk 50 meters to an e-bike docking station
• They unlock a bike via the app and ride 2 kilometers to their office
• They dock the bike at a station near the office entrance
• Total cost: Bus fare + e-bike rental (estimated PKR 50-80)

Without the e-bike, the same commuter would either walk 25 minutes, pay PKR 150-200 for a rickshaw, or wait for a connecting bus. The rental e-bike saves both time and money.

What is the official launch status of this scheme?

As of the latest government announcements, the CM Punjab Rental E-Bike Scheme has received formal approval. The infrastructure rollout — including docking station construction and bike manufacturing — is underway. The mobile application is in final testing phases. No specific launch date has been announced, but officials indicate the service will go live once 50% of planned stations (approximately 150) are operational.

Eligibility Criteria: Who Can Rent an E-Bike in Lahore?

Because these e-bikes operate on public roads alongside cars, buses, and motorcycles, users must meet the same legal requirements as any motor vehicle operator. The rental system enforces these rules through digital verification before allowing any bike unlock.

What is the minimum age to register for the Lahore e-bike rental service?

The minimum age is 18 years. This aligns with the legal age for obtaining a motorcycle driving license in Pakistan. The registration system will reject any CNIC showing a birth date that makes the applicant under 18. There are no exceptions for younger students, even if they hold a learner’s permit — the law requires the operator to be an adult.

Which documents are mandatory for creating an account?

Three documents are non-negotiable for account creation. The system performs automated verification against government databases to prevent fraud.

Required documents list:

• Valid Computerized National Identity Card (CNIC): Must be current, not expired. The system extracts name, date of birth, and father’s name.
• Motorcycle Driving License OR Learner’s Permit: Issued by Punjab Traffic Police. The license must be valid for motorcycle (class A or equivalent).
• Proof of mobile wallet or bank account: Required to link a payment method before first ride.

The app asks users to take photos of their CNIC and license using their phone camera. Optical character recognition (OCR) technology extracts the data, and backend systems verify it against the National Database and Registration Authority (NADRA) and driving license databases.

Can college and university students access this rental service?

Yes, students are a primary target demographic. However, they must meet the same age and license requirements as any other user. A university ID card does not substitute for a driving license. Students aged 18-21 with a valid learner’s permit can register, though some restrictions may apply (such as lower trip duration caps or higher security deposits).

Practical advice for student users:

• Obtain your learner’s permit at least 30 days before the service launch
• Ensure your CNIC is updated with your current address
• Link your Easypaisa or JazzCash account in advance
• Consider using the service for trips between your hostel and campus

Are women allowed to use the CM Punjab rental e-bike service?

Absolutely. The scheme was designed with gender inclusivity as a core principle. Chief Minister Maryam Nawaz Sharif has publicly emphasized that affordable, safe mobility for working women and female students is a key objective.

Safety features specifically for female riders:

• All e-bikes have GPS tracking visible to Punjab Safe Cities Authority
• The app includes an emergency button that alerts authorities and shares real-time location
• Docking stations are placed in well-lit, high-traffic areas with CCTV coverage
• Separate support helpline for women with trained female operators

Women should treat the e-bike service as a reliable alternative to walking alone or waiting for unpredictable public transport, especially during early morning or evening commutes.

Can tourists or non-Lahore residents use their CNIC to rent?

Any Pakistani citizen with a valid CNIC can register and use the service, regardless of whether they live in Lahore permanently or are just visiting. The system does not check residential address. Tourists from other countries may face difficulties because the verification system currently only accepts Pakistani CNICs. Foreign visitors should check the official app for updates on passport-based registration.

Is a learner’s permit acceptable instead of a full license?

Yes, a learner’s permit issued by Punjab Traffic Police is acceptable for registration. However, permit holders face certain limitations to align with traffic laws.

Restrictions for learner’s permit users:

• Maximum speed may be further limited (e.g., 40 km/h instead of 50 km/h)
• Trip duration capped at 60 minutes per ride
• Higher security deposit requirements
• Mandatory helmet enforcement (no exceptions)
• Additional warnings and reminders displayed in the app

Upgrading to a full driving license removes all these restrictions and provides the best user experience.

Step-by-Step Registration and Riding Process

The entire process from downloading the app to riding away takes less than five minutes for first-time users, and under 30 seconds for returning users. Follow these steps exactly.

Which app do I download for the CM Punjab rental e-bike service?

The official application will be called CM Green Mobility or Punjab Rental Bike. It will be available on both the Google Play Store for Android devices and the Apple App Store for iPhones. Do not download any third-party app claiming to offer the same service — those are likely scams.

How to identify the legitimate app:

• Developer name should be “Government of Punjab – Housing Department” or similar official entity
• App icon features a green bike or leaf motif
• Reviews and ratings will be visible (hundreds of positive reviews after launch)
• The app description clearly mentions “CM Punjab Rental E-Bike Scheme”

How to create an account and verify your identity?

Account creation requires entering basic personal information and uploading document photos. The system uses automated verification, so no human reviews your documents unless something goes wrong.

Registration workflow:

1. Install the app and tap “Sign Up”
2. Enter your mobile number and verify via OTP (one-time password) sent by SMS
3. Take a photo of your CNIC (front and back) within the app’s camera interface
4. Take a photo of your motorcycle license or learner’s permit
5. Enter your payment method details (JazzCash, Easypaisa, or bank card)
6. Submit for verification
7. Wait 1-3 minutes while backend systems check your documents
8. Receive “Account Active” notification and start riding

If verification fails (e.g., blurry photo, expired license, mismatched name), the app shows a specific error message explaining the issue. You can retry with better photos or correct documents.

How to locate the nearest docking station with available bikes?

After successful registration, the app’s home screen displays an interactive map of Lahore showing all 300 docking stations. Each station icon shows the number of available e-bikes and empty docking slots.

Map features you can use:

• Zoom in to see street-level details
• Filter stations by number of bikes (e.g., show only stations with 5+ bikes)
• Get walking directions from your current location to the station
• See estimated battery range of bikes at each station
• View station operating hours (some may close at night)

The app uses your phone’s GPS to automatically suggest the three closest stations. You can also search by landmark (e.g., “Liberty Roundabout”, “UET Lahore”, “Gaddafi Stadium”).

How to unlock a rental e-bike using your smartphone?

Once you reach a docking station, approach any available bike and look for the QR code sticker on the handlebar stem or near the rear wheel. The unlocking process takes approximately three seconds.

Unlocking steps:

1. In the app, tap “Scan QR Code”
2. Point your phone’s camera at the QR code on the bike
3. The app confirms the bike’s ID and shows its battery level
4. Tap “Unlock Now” on the confirmation screen
5. Hear a click sound — the digital lock releases
6. The app begins tracking your trip and charges the base unlocking fee

The bike remains unlocked for 45 seconds. If you do not move it within that time, the lock automatically re-engages. You will not be charged for the trip if you never move, but the unlocking fee may still apply.

Can two people ride on one rental e-bike?

No. This is strictly prohibited. The e-bikes are designed, certified, and insured for single-rider operation only. Carrying a pillion passenger violates the terms of service and Punjab traffic laws.

Consequences of riding with a passenger:

• Automatic fine deducted from your payment method
• Trip immediately terminated and bike locked
• Account flagged for violation
• Second violation results in permanent ban
• Any accident involving a passenger voids all insurance coverage

The bikes have weight sensors and accelerometers that can detect when the load exceeds normal single-rider range. Do not attempt to bypass these sensors — they are calibrated to trigger automatic alerts.

Pricing, Payments, and Security Deposits

Understanding the cost structure prevents bill shock and helps you budget for regular usage. While final prices await government notification, this section uses information from official statements and comparable services.

What are the expected rental charges per hour or per kilometer?

The Punjab government has not announced final pricing. However, based on private e-bike rentals in other Pakistani cities and international public bike sharing systems, analysts project the following range.

Estimated pricing structure:

• Unlocking fee: PKR 10-20 (charged once per trip, regardless of duration)
• Per-minute rate: PKR 1.5 to 2.5 (trip up to 30 minutes)
• Distance-based alternative: PKR 25 for first kilometer, PKR 15 for each additional kilometer
• Daily maximum cap: PKR 300-400 (you never pay more than this in a single day)
• Weekly pass (if offered): PKR 1,000-1,500 for unlimited short trips

To put this in perspective, a 15-minute, 3-kilometer trip would cost approximately PKR 35-50 under the per-minute model or PKR 55 under the distance model. The same trip via ride-hailing would cost PKR 150-200.

How do I pay for e-bike rentals in Lahore?

The system is 100% cashless. No docking station accepts physical currency, and drivers do not accept cash. All payments happen automatically through the app using your linked payment method.

Accepted payment methods:

• JazzCash: Pakistan’s largest mobile wallet
• Easypaisa: Telenor’s mobile wallet
• Debit cards: Visa and Mastercard from Pakistani banks
• Credit cards: Visa and Mastercard
• In-app wallet: Preload funds into the app for faster checkout

You can add or change payment methods at any time in the app’s settings. The system always deducts fares from your primary method. If that method fails (e.g., insufficient balance), it tries backup methods you have added.

Is a security deposit required before unlocking a bike?

Yes, a small security deposit is standard in all bike sharing systems to discourage theft, damage, and improper parking. The deposit is not charged unless a violation occurs — instead, it is a pre-authorization hold on your payment method.

How the deposit works:

• Before your first ride, the system pre-authorizes PKR 500-1,000 on your payment method
• This amount remains “held” but not deducted from your balance
• When you end a trip properly (bike docked, no damage), the hold releases immediately
• Only if you fail to return the bike or cause damage will the hold convert to a real charge

The deposit hold may temporarily reduce your available balance on a debit card or mobile wallet. Use a credit card or maintain a buffer in your mobile wallet to avoid declined transactions.

What happens if the app fails to end my trip at a docking station?

Technical glitches happen. The system has built-in protections, but you need to follow the correct procedure to avoid overcharges.

Immediate troubleshooting steps:

• Verify the bike is physically inserted into the docking station until you hear a click
• Check your phone’s internet connection (toggle airplane mode on and off)
• Force close the app and reopen it
• Scan the bike’s QR code again — this often triggers the end-trip signal
• Take a photo of the bike docked, showing the station ID number

If all else fails:

• Use the in-app help chat or call the support number
• Provide your trip ID, station ID, and bike number
• Share the photo you took as evidence
• Support will manually end the trip within minutes and adjust any incorrect charges

The system has a failsafe: if a bike remains undocked for more than 4 hours without movement, it automatically ends the trip and charges the daily maximum. You will not face unlimited runaway charges.

Infrastructure: Docking Stations, Battery, and Geofencing

The physical infrastructure determines how convenient and reliable the service feels. This section covers where stations are located, how batteries are managed, and what geofencing means for riders.

Where are the 300 docking stations located across Lahore?

The government strategically placed stations to maximize coverage for last-mile connectivity. The selection prioritized areas with high foot traffic, proximity to transit, and safety considerations.

Primary docking station locations:

• Metro Bus stations: All major stops including Shahdara, Kalma Chowk, Qainchi, Thokar Niaz Baig
• Orange Line Train stations: All 26 stations from Dera Gujran to Ali Town
• Educational hubs: Near University of Engineering and Technology (UET), Lahore University of Management Sciences (LUMS), Government College University (GCU), Kinnaird College
• Commercial centers: Liberty Market, Anarkali Bazaar, Fortress Stadium, Packages Mall, Emporium Mall
• Hospitals: Mayo Hospital, Services Hospital, Jinnah Hospital, Shaukat Khanum
• Government offices: Civil Secretariat, PIA Office, WAPDA House

The map in the app shows exact GPS coordinates for every station. New stations will be added regularly based on usage data.

Are there docking stations near Lahore Metro Bus and Orange Line stops?

Yes, transit integration is the single most important design principle. Every Metro Bus station and Orange Line stop will have a docking station within 100-200 meters. In many cases, the e-bike station is directly adjacent to the bus platform.

Integration benefits for daily commuters:

• Ride the Metro Bus from one end of the city to the other
• Exit and immediately walk to an e-bike station
• Unlock a bike and ride the final 1-2 kilometers to your workplace
• Reverse the process in the evening

This two-vehicle commute often takes less time than driving a personal car across the city, and costs significantly less.

Is the rental e-bike service available 24 hours a day?

The service operates 24 hours a day, 7 days a week. However, some docking stations may have restricted overnight hours due to security or maintenance constraints. The app clearly marks stations with overnight availability.

What to expect at night:

• Central Lahore stations (Liberty, Mall Road, Gulberg) operate 24/7
• Residential and peripheral stations may close from 12 AM to 5 AM
• The app prevents unlocking from closed stations
• You can still return bikes to closed stations (the dock accepts returns anytime)

For safety reasons, female riders receive automated notifications suggesting they use well-lit, 24/7 stations after 9 PM.

Are the docking stations and charging points solar powered?

Yes, the project includes solar panels at most docking stations. This reduces operational costs and aligns with the Green Mobility Programme’s environmental goals.

Solar power implementation:

• Each station has a canopy with solar panels
• Panels charge battery banks during daylight hours
• Batteries power the docking station’s electronics and trickle-charge e-bikes
• Excess power feeds into the grid or local street lighting

This design means stations remain operational even during power outages, a common occurrence in parts of Lahore.

Can I end my trip anywhere, or only at official docks?

You must end every trip at an official docking station. The system is station-based, not free-floating. Attempting to park elsewhere causes several problems.

What happens when you park outside a docking station:

• The app does not recognize the location as valid, so the trip continues
• Rental charges accumulate until you properly dock or the daily cap applies
• The GPS shows your location — the operator knows you parked incorrectly
• A penalty fee (estimated PKR 200-500) applies for improper parking
• Repeat violations lead to account suspension

Why this rule exists:

• Undocked bikes clutter sidewalks and block pedestrian access
• Lost bikes become unusable for other riders
• Batteries need regular charging at stations
• The operator cannot perform maintenance on randomly parked bikes

Always check the app to confirm the bike is locked and the trip has ended before walking away from any docking station.

What is the maximum speed of these public rental e-bikes?

The e-bikes are electronically governed to a maximum speed of 50 kilometers per hour. This limit is hard-coded into the motor controller and cannot be overridden by users.

Reasons for speed limiting:

• Safety: Lower speeds reduce accident severity on congested Lahore roads
• Battery conservation: Slower speeds extend range per charge
• Legal compliance: E-bikes in this class are legally classified as bicycles in some jurisdictions
• Fleet longevity: Less mechanical stress on motors and brakes

Riders who attempt to tamper with the speed governor will permanently lose their account privileges and may face legal action for equipment tampering.

Emergency Handling, Theft, and Damage Responsibility

Knowing what to do when things go wrong prevents panic and protects your finances. This section covers battery depletion, theft, damage, and insurance.

What should I do if the e-bike battery runs out mid-journey?

The app displays real-time battery percentage before you unlock any bike. Always select a bike with at least 40% charge for a 10-kilometer trip, or 60% for longer journeys. If you ignore the warning and the battery depletes, follow these steps.

Battery depletion action plan:

• The bike will gradually reduce speed before stopping completely
• Pull over to the side of the road safely
• Open the app and locate the nearest docking station
• Use the bike’s “walk assist” mode (if available) to push it at walking speed
• If the station is beyond walking distance, call support for assistance

Prevention is best: The app will not let you unlock a bike with less than 15% charge. That 15% is enough for approximately 7-8 kilometers at moderate speed.

How long can I keep a rental e-bike for a single trip?

The system limits single trip duration to 2 hours for most users, and 1 hour for learner’s permit holders. These limits ensure bikes return to stations for other users to access.

Trip duration rules:

• Standard users: 2 hours maximum per trip
• Learner’s permit users: 1 hour maximum
• Over-limit fee: PKR 50 per additional 30 minutes
• Absolute maximum: 4 hours, after which the bike locks automatically regardless of location

If you need a bike for more than 2 hours, consider returning it to any station and immediately renting another bike. This resets the clock, though you will pay another unlocking fee.

Are helmets provided with the rental e-bikes?

The government has proposed providing free helmets at docking stations, but the final implementation is still under discussion. Until official confirmation, assume helmets are not provided.

Helmet recommendations:

• Purchase your own helmet for guaranteed hygiene and fit
• Look for docking station kiosks that may offer helmet rentals for a small fee
• Never ride without a helmet — head injuries are the leading cause of e-bike fatalities
• Remember that insurance claims may be denied if you were helmet-less at the time of accident

Under Punjab traffic law, motorcycle riders (including e-bikes) are required to wear helmets. Police can issue tickets to violators.

What happens if the rental e-bike gets stolen or damaged during my trip?

The user on whose account the bike is unlocked bears full responsibility for theft or damage during that trip. This is standard across all sharing systems worldwide.

Theft procedures:

• Immediately report the theft through the app’s emergency function
• Provide your exact location and a description of the circumstances
• The system locks the bike remotely and alerts Safe Cities Authority
• GPS tracking helps authorities locate the bike
• If recovered within 48 hours, you pay only a processing fee (approx. PKR 1,000)
• If not recovered, you pay the full replacement cost (approx. PKR 150,000-200,000)

Damage procedures:

• Report any accident or damage before ending the trip
• The app guides you through taking photos of the damage
• A support representative assesses repair costs
• The amount is deducted from your linked payment method
• Minor scratches (normal wear) are not charged

Insurance: The service may include basic third-party liability insurance. This covers damage you cause to other people or property. It does not cover damage to the rental bike itself — you pay for that.

Comparing the Rental E-Bike Scheme to Other Options

Is this scheme worth using? This section compares it to ride-hailing, private e-bike ownership, and walking.

Rental e-bike vs. Bykea/Careem: Which is better?

Both options have strengths depending on your trip characteristics. Use this comparison to decide.

When to choose rental e-bike:

• Trip distance under 5 kilometers
• You are riding alone
• You want privacy and no small talk with a driver
• You are comfortable riding in traffic
• Budget is a priority (e-bike is cheaper)

When to choose Bykea or Careem:

• Trip distance over 8 kilometers
• You are carrying significant luggage or groceries
• Weather is bad (rain, extreme heat)
• You are tired or physically unwell
• You have a child or older adult with you
• The route requires highway speeds (over 60 km/h)

For daily commuting between home and a nearby transit hub, the e-bike wins on cost and convenience. For occasional long trips or group travel, ride-hailing remains better.

Rental e-bike vs. purchasing your own e-bike

The student installment scheme allows ownership, but the rental scheme offers different advantages.

Rental e-bike advantages:

• No upfront cost (just pay per ride)
• No maintenance or charging responsibility
• No parking or storage space needed at home
• Always have a bike available without storing one
• Can switch to walking or buses whenever you want

Ownership advantages:

• Lower per-kilometer cost over the long term
• Bike is always available (no station hunting)
• You can customize it with accessories
• No time limits or return requirements

Verdict: If you commute daily on a predictable route, ownership makes financial sense after a few months. If you ride occasionally or have multiple transportation options, rental is more practical.

Future Expansion and Long-Term Vision

The initial 10,000-bike, 300-station rollout is just phase one. The government has announced ambitious expansion plans.

Phase two (12-18 months after launch):

• 25,000 additional bikes (35,000 total)
• 900 additional docking stations (1,200 total)
• Coverage extended to suburban towns including Raiwind, Kasur road corridor, and Sheikhupura road

Phase three (24-36 months):

• 50,000 total bikes
• 1,500 stations
• Integration with Lahore’s new bus rapid transit (BRT) corridors
• Mobile app upgrades including AI-based demand prediction

Environmental targets:

• Reduce Lahore’s transport-related CO₂ emissions by 15% within 5 years
• Eliminate an estimated 80,000 petrol-powered motorcycle trips daily
• Lower nitrogen oxides and particulate matter by 20% in station-adjacent areas

Conclusion

The CM Punjab Rental E-Bike Scheme represents a fundamental shift in how Lahoris can move around their city. By providing affordable, on-demand, zero-emission transportation for short trips, the scheme directly addresses the twin crises of traffic congestion and air pollution. Ten thousand e-bikes, three hundred docking stations, and a seamless app-based system put green mobility within reach of students, workers, and families.

Final recommendations for future riders:

• Obtain your motorcycle license or learner’s permit today
• Ensure your CNIC is valid and your name matches across documents
• Set up JazzCash or Easypaisa with sufficient balance
• Familiarize yourself with the docking station near your home and workplace
• Practice safe riding habits and always wear a helmet

When the official app appears on Google Play and the Apple App Store, download it immediately, register, and be among the first to experience Lahore’s green transportation revolution.

Disclaimer

This guide synthesizes information from official government announcements and public statements about the CM Punjab Rental E-Bike Scheme. All details including pricing, launch dates, station locations, and operational policies are subject to change upon final implementation by the Government of Punjab.

Frequently Asked Questions (FAQs)

Q1: What is the official app name for the CM Punjab rental e-bike service?
The official app will be called CM Green Mobility or Punjab Rental Bike, available on Google Play Store and Apple App Store.

Q2: Do I need a valid motorcycle driving license to rent a CM e-bike?
Yes, a valid motorcycle driving license or a learner’s permit from Punjab Traffic Police is required.

Q3: How do I pay for the e-bike rental fare in Lahore?
All payments are digital via JazzCash, Easypaisa, bank debit cards, or credit cards. No cash accepted.

Q4: Can I drop off the rental e-bike anywhere in Lahore?
No. You must return the bike to an official docking station. Parking elsewhere incurs penalties and continuous charges.

Q5: Is a security deposit required before unlocking a CM rental e-bike?
Yes, a pre-authorization hold of PKR 500-1,000 is placed on your payment method. It only converts to a real charge if damage or theft occurs.

Q6: What happens if the e-bike battery runs out during my journey?
The app shows battery levels before unlocking. If depletion occurs, use walk assist to reach the nearest docking station or call support.

Q7: Are there e-bike docking stations near Lahore Metro Bus stops?
Yes. Every Metro Bus and Orange Line station will have a docking station within 100-200 meters.